Look outside for a brown or grey VM box on the wall and trace the - 5346460. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Re: No virgin media wall socket. Re: Can't connect cable to wall socket. I have my original wall box still that has the CableTel logo. com. See pictures. The first thing is to start making alternative arrangements for your internet connectivity. You could try tracing the cable from the outside box, but it looks like you will need to call the 0800 number. Does anyone have a recommend. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Re: Don’t have virgin media wall socket. Hey ericchuang, thank you for reaching out and a warm welcome to the community I am really sorry to see you haven't got the right. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. The two things we have found at the property are attached as photos. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Account - Cable. Managing Your Account - Cable. 3 weeks ago. If you can find that, see if you can trace any cables coming from that into your home. on 05-12-2022 15:05. But I have the wrong wall socket to connect. 48K; jbrennand. Go to solution. 0 KudosI have ordered a quick start kit and don't have a virgin media wall socket. It won’t fit because the isolator that was fitted in the wall box has been removed. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. tried to self install my Hub 3, but I don’t have the correct round wall socket. I can't find an internal wall socket. a month ago. 1 Mar 2016. It looks like the only way to deal with this is to get an engineer to the flat who will connect new cables outside. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. Virgin Media;. Account - Cable. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Stay safe online. Stay safe online. Re: No wall socket. 0 Kudos. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. on 01-02-2023 14:26. Account - Cable. Reply. I have been given other details for the account such as the account. 0 Kudos. Tudor. I need a wall media socket on 07-11-2022 19:25 I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact Virgin media for one?Sorry to hear you don't currently have the suitable Virgin Media wall socket. Thank - 5168198What confuses some people is the push-on connector provided. Thank you for your post and welcome to the community. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. I didn’t realised that I don’t have a wall socket and I can’t find help on how to get one. 13. Hi, I’ve ordered a quick start kit, however, I don’t have a Virgin media wall socket, only a Telewest one. Otherwise it will take 2 to 3 days for a VM staff member to get to your post. 3 weeks ago. Virgin Media; My Virgin Media; Shop; Help;. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayThere are multiple different branded wall boxes inside our flat but none seem to be properly connected. Dave. Virgin Media; My Virgin Media; Shop; Help;. those who understand binary and. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Signed up for Virgin Media, was ensured via the sales team that I would have it all set up myself. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Tudor. 0 Kudos Reply. Neither are for VM, it should be a screw threaded F socket. Currently, we have our Virgin Media wall socket in the hallway which doesn’t work as we have a TiVo box. I presume I will need - 5060751on 27-01-2023 17:22. QuickStart, set up and connections. I was sent a self install package but there is no sign of a virgin media wall socket inside, and no brown box with cables outside. 67K; Roger_Gooner. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. If, for whatever reason, that's not the case, you'll need a manned engineer install. cable from wall. Hey Juanr, thank you for. 12K; 3. You could try tracing the cable from the outside box, but it looks like you will need to call the 0800 number. Coaxial cable doesn't fit wall socket - Virgin Media Community - 5062661. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Go to virginmedia. No way to tell unless you ask the previous owner or landlord. I have looked everywhere but can't seem to find one. Neither are for VM, it should be a screw. Kindest regards, David_BnRe: No virgin media wall socket. 4. in Networking and WiFi Sunday; I don't have a Virgin Media wall socket in. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. on 08-08-2022 21:52. You can also check for a loose cable as not all properties have a socket. If, for whatever reason, that's not the case, then you'll need to book a manned engineer install. Browse Virgin Media Virgin Media Community. 8. 0 KudosNeed a Virgin Media wall socket. Check your DMs btw. Where can I ask for an appointment with an engineer ? Thank you - 4871750Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall. 3. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Need to arrange for a technician to install wall socket but can't get in touch with anybody from customer service. I have the new one as I. Give the pre-installs team a call on 0800 052 1734. No virgin media wall socket; Options. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737Need a Virgin Media Wall Socket Go to solution. 0 Kudos Reply. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. 33K; 6. Have I helped? Click Mark as Helpful Answer or. I’ve tried to call once and been cut off after ages on hold. Self-service QuickStart installs are usually offered where there's previously been VM service at an address and so the cabling/connections are already in-place. Learn more. Solved: Hey, I've recently received my new broadband hub. Account - Mobile. on 18-05-2022 19:55. I don’t have the virgin media socket on my wall, how can I get online - 5206643. Forum Team 120 Views2) Turn off the hub and disconnect any Ethernet cables. . I'm a Very Insightful Person, I'm here to share knowledge. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. 0 Kudos. The first wall socket is in the lounge and that's where the Virgin Media hub is too. We have a virgin media wall socket with an ethernet port in the. Tech Chatter. com. We've taken the front of the box off and inside there is an isolator but nothing else. Just moved into my flat and ordered an VM broadband box to self install but i dont have a VM wall socket. Sat on hold again and losing the will to live! Can someone here help me book one? Tha. Bit unsure of how to fix it - 5309810. Call the pre-installs team on 0800 052 1734. VM BB TV Landline. You can either call into do that (0345 4541111. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can either call in to book this (150 from a VM phone, or 0345 4541111 from any other phone) or. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. I've just moved into a flat and I'm trying to set up my quickstart broadband. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. In both cases, these connections are clearly. I am new costumer and I have received my virgin media hub. 5 hours on the phone, we realised the customer service was pretty useless. on 17-09-2022 22:50. 3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP. Browse Virgin Media Virgin Media Community. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Removed before I moved in. Mobile Your Account. 0. In practice. Getting started & FAQ. 69K; newapollo. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Is there an external brown/white omnibox fitted to your outside wall? If so trace where the cable coming out of it enters the property and see whats on the inside wall at that point. Re: Strange broadband wall socket 02-03-2022 10:09 - edited 02-03-2022 10:11 If the cable with the "pin" sticking out is indeed a VM cable, you will need one of these fitted. Re: No vm wall socket. 0 but I don’t have a virgin media wall socket. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. 0 Kudos. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. This seems to be the only way that i can speak to someone about the issue. Learn more. It would have been easy for me to check this was present before getting this box. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Learn more. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. 0. After opening a box I find a cable that need to be plug into wall socket for - 4999502. Options. This is a socket in the wall, will the engineer still be required to. Should I cancel and request an engineer to install. on a domestic hub you look at the values thus. We have tried plugging it into the. B&Q are running low on these however. Have you tried calling the pre-installs team on 0800 052 1734? Dave. 100. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one . The cable going in will be a double. 5) Turn on the VM hub. Wall Socket cut cables. If however the socket itself has been removed you will need assistance. Second, you'll likely need a manned installation for your VM services. I have checked outside and there is a brown box shared with the neighbour. How do I book an engineer to come out - 5345632. VM don't use fibre inside the property. 03K; 2. If you have issues, with that, Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech installSolved: Hello, i have the same problem, I don’t have a virgin wall socket. Account - Mobile. I don’t have anywhere to plug the lead from the Wi-Fi to the wall - 5359595. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed;Re: Cannot find the Wall Socket of Virgin Media. QuickStart, set up and connections. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. on 16-11-2022 15:45. You will have a new push type connector but you should still be able to connect them. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I'm a Very Insightful Person, I'm here to share knowledge. We can certainly get an engineer visit booked for you to come and install. - 5083024Options. Entertain me; Broadband Deals. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. I don't work for Virgin Media. No virgin media wall socket. Don’t worry that it is not a. Solved: No Vigin Media socket - Virgin Media Community - 4917594. If you live in a flat it could be the 'SAT2' connection. Had arranged self-install as per suggestion from VM. Virgin Media want to replace cable to house in QuickStart, set up and connections Sunday; Book Engineer HELP! in. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. These enter my house via an air brick/vent very close to. Hello! I order a QuickStart hub. I am so sorry to hear that you seem to be missing a wall socket in the home. I'm a Very Insightful Person, I'm here to share. This is designed to push over the existing screw connector the outlet has. Re: Virgin media wall socket. . Insert the push connector with a firm push. 81K; 561; 1. Country. Reply. there is brown box outside but the cables are not coming in . Dave. Very Insightful Person 58 ViewsVM engineer came out and installed a new cable attaching it to the outside box. nor can I find a external brown box. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Broadband and TV deals. Account - Mobile. Check service status. Broadband Deals. Account - Cable. - 4911306Re: I need a wall socket. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Very Insightful Person 37 Views Message 2 of 3 Flag for a moderator. 13. That is a rooftop aerial outlet for Freeview TV. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on the phone and the help pages are. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I have received my quick start kit today but I don't have wall socket. Virgin Media Community. Security matters. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. 5K. Manage Your Account. Alessandro Volta 258 Views Message 2 of 4 Flag for a moderator. We would like to show you a description here but the site won’t allow us. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Just joined. Cable from this will either go straight through the wall, or to other entry points in the house. The OUT terminal from the Technetix isolator has a terminator cap on it. Reposition socket in QuickStart, set up and connections 10 hours ago; Book an engineer to move master socket in Networking and WiFi yesterday; I don't have a Virgin Media wall socket in QuickStart, set up and connections Thursday; Connecting block of flats in QuickStart, set up and connections Wednesday; Wall connector in QuickStart, set up and. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Manage Your Account. VM BB TV Landline. Browse Virgin Media Virgin Media Community. No virgin media wall socket on 09-10-2022 10:52. Virgin Media; My Virgin Media. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. I don't work for Virgin Media. I was told that the previous tenant of the flat. on 14-09-2022 19:11. it requires an engineer to pull the 4 pair cable through that connected to the old NTL socket and connect to a new Virgin socket. Re: No wall socket. This is usually a plastic wall box that has Virgin Media branding on it, or in some cases, you might only find a cable modem connector being fed into your house. please can you help? 0 Kudos Reply. Hi @Kylereed11. on 03-01-2023 19:54. Unfortunately I have at home wall socket (currently plug in with old broadband provider) with different entry, looks like the one that it's on ethernet cable. on 21-01-2022 21:18. Or wait here a day or two for a VM Mod to pick this up. Re: No Virgin Media Wall Socket. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. 4 Replies 204 Views 4 Replies 204 Views Walk socket - (17-11-2022 17:42) QuickStart, set up and connections. 168. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I have noticed that i do not have any internal wall socket. Just joined. 12. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6. We've tried attaching the hub to the white cabbled "attachment 1" When connected the hub flashes a green light (Meaning no internet connection)If, for whatever reason, you don't have co-ax connection points where you need them, you'll need a manned install. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. Re: Wall socket. Absolutely not. Virgin cables must only be provided by isolated sockets provided by Virgin Media. No virgin media wall socket on. 168. - 5097962What socket (if any) do you have? It's not at all uncommon to see a socket from one of VM's predecessors such as NTL or Telewest, and if one is present you try and connect to it. Sign in . I don't have a Virgin Media wall socket. on 29-07-2022 20:12. 0 Kudos. I have also checked outside and there is no box either on my property or on my boundary wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 0800 052 1734-----Solved: Hi, My flat doesn't have a suitable wall socket to connect a VM hub. TV box - 15 mins. VM BB TV Landline. VM will have to get the cable from the outside omnibox into you house to the position you want the Hub. Solved: I moved into a new house, and these are the sockets I found, I don't know if I can connect virgin media in one of these - 5143097. I have checked our brown box outside and there does appear to be a cable that would need a . . on 04-03-2023 12:55. Any help much appreciated, could a mod please help?Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. on 25-09-2022 15:41. Re: No virgin media wall socket. I do not have the wall socket by Virgin. If so have your account and area number handy, and the hub serial number. No Virgin Media socket on wall. After spending 2. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Sorry to see that you have been having issues with connecting your equipment. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. No virgin media wall socket. Im just hoping the wee one doesn’t rip it off the wall just as. I don't have virgin media wall socket - (3 weeks ago ) QuickStart, set up and connections. Regards MaxMy flat doesn’t have an virgin media wall socket. We would like to show you a description here but the site won’t allow us. Called 0800 052 1734 as well as 0800 953 9500. Hi, I recently got my Hub 4 but can't connect to internet because we do not have the correct wall socket to fit the cable. What could I - 4724234Or call and get a manned install if you really want a wall socket installed. I don’t seem to have a Virgin Media Wall socket in my house. Re: No virgin media wall socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWe have received the quick kit however cannot find a virgin wall socket. How to i book someone to come and install it for me as that seems to be hard to figure out how to do. I don’t have a virgin wall socket to plug my hub into. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Having just recieved our quick start kit I appear to be missing our wall socket. Solved No wall socket for broadband. James-30 wrote: ». Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Re: No wall socket on 09-06-2022 18:36 I have the VM box outside my house and there is a cable coming into the house but the cable has been cut and I don’t have a Vm wall socket, am I able to attach a coaxial cable to the cut cable in my house and then add on a connector to the end of it and then plug the the cable from the router into that ?Wall socket. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Dave. I don't work for Virgin Media. Just moved into a new property today, to find there’s no virgin wall socket for my quick start equipment. 0 Kudos Reply. I'm here to share knowledge, I don't work for Virgin Media. 0 Kudos. on 10-11-2022 17:28. #2. Sometimes there is just a coaxial cable poking throught the wall, so try that one. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Learn more. Entertain me; Broadband Deals. There’s even no BT wall socket. Virgin Media: TiVo® service. The socket I can see is for BT. Browse Virgin Media Virgin Media Community. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Just received the broadband but I'm disappointed as I doesn't include the socket can you help where I can get it. The wall socket is - 5109379. My Virgin Media App. Tudor. Forum Team (Retired) 204 Views. Tudor. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 08-02-2023 13:33. I don't work for Virgin Media. There is a cable on the right of the box coming from the outside. Browse Virgin Media Virgin Media Community. Been on a call for more than 1 hour with custome service and no answer. Call this one the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday, don’t know about today as it’s a Bank Holiday. Please just get in touch if you've received the Virgin Media QuickStart pack and. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I have received my quick start-up kit. Bits and bytes. Browse Virgin Media Virgin Media Community. 15. You need a small spanner to remove this. 23/04/17 - 06:45 #6. log into hub3 - 192. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. Everything is working as it should. Surly there has been a connection previously otherwise we wouldn't have been able to order the quick install. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. Call the pre-installs team on 0800 052 1734 8AM- 9PM. My Virgin Media App. I don’t have VirginMedia wall socket and the old socket in my house can’t fit for the cable packed in the pack delivered to me (couldn’t. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall.